Shipping, Returns & Refunds

  • Returns

  • Shipping

  • Refunds

 

Curo Filtered Shower Head

We want you to love your Curo experience from the very first drop.

If for any reason you’re not completely satisfied, we offer a 60-day money-back guarantee on all Curo Filtered Shower Heads, even if used. This gives you the time to properly experience the difference clean, filtered water can make to your skin and hair.

To keep this guarantee fair for everyone, it is intended for genuine first-time customers only.


Repeat ordering and returning of the same product falls outside of our returns policy and may not be accepted. Customers who repeatedly reorder to take advantage of the 60-day trial will not be eligible for further refunds under this guarantee.

 

If you’re unsure whether your order qualifies, please contact our team before returning your item..

 

All Other Products

For all other items, we offer a 30 day return period from the delivery date. The item must be unused and in its original packaging. Return postage will be deducted from your refund amount.

 

Orders That Contain Gifted Items

If your order included a free gift as part of a promotional offer, the gifted item must also be returned if the qualifying spend is no longer met after the return.

 

For example, if you received a free Vanity Case for spending £100 and later return items that reduce the order value below £100, the Vanity Case must be returned in a resalable condition. If the free gift is not returned, we may deduct the value of the gift from your refund or decline the refund.

 

Products Purchased Through Other Retailers

We can only accept returns for purchases made on curoskin.co.uk. If you purchased from a third-party retailer, please contact them directly.

 

Refunds & Processing Time

Refunds are issued via the original payment method and typically process within 5 working days.

 

📩 Need to start a return? Please visit your recent orders page, or email us at hello@curoskin.co.uk stating your order number. Please wait for confirmation before returning your shower head.


 

We will always try our best to ship orders on the same day if ordered before 2pm, however during busy periods, orders may take up to 1-2 business days to process. Orders are not processed or shipped on weekends or bank holidays. 

 

UK Orders

Shipping Method: Royal Mail 24 Tracked (standard for all UK orders).

 

International Orders

  • We offer international shipping to select countries. 
  • Shipping rates and estimated delivery times are calculated at checkout based on your location.
  • Please note that any customs fees or import duties are the responsibility of the customer.

 

Order Tracking

Once your order has shipped, you'll receive a confirmation email with a tracking number. You can track your package via the courier’s website.

 

Delivery Issues

If your order arrives damaged or there’s a delivery issue, please contact us within 24 hours of receiving your package. Attach photos of any damage, and we’ll work to resolve the issue promptly.

 

Need Help?

Contact us via Live Chat for the quickest response.

Eligibility for Refunds

We offer refunds in accordance with our Return Policy:

  • Curo Filtered Shower Head – 60-day money-back guarantee (must be undamaged).
  • All Other Products – 30-day return period (must be unused and in original packaging).

Refund Processing

Once we receive and inspect your return, we will notify you via email regarding approval. If approved:

  • Refunds will be processed via the original payment method
  • Processing typically takes up to 5 working days (often sooner).

How to Request a Refund

To start a return, please visit your recent orders page, or email us at hello@curoskin.co.uk stating your order number.

 

Please do not return a product without starting a return, or contacting us first.

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© Curo Skin, 2026

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© Curo Skin, 2026